Voice Communication
Call Centres

Wouldn’t it be great to have a call centre solution that allows you to react to your customer contact centre needs immediately? Having the ability to move agents between queues quickly and easily. And, crucially, helping you to achieve your SLA response times.

We can offer advanced call centre features with simple and intuitive management.
Want to maximise employee productivity and enhance your customer experience? Make sales, offer support, resolve issues and build customer relationships using the latest in unified communications and call centre technology.
With CRM integration, wallboard, reporting, statistics, IVR and more, we can ensure that your employees can work more efficiently, track their progress and provide valuable interactions that your customers will remember.
Never miss a call with Advanced Call Centre Reporting
Integrated Wallboard for real-time monitoring
Detailed reports of longest wait time and abandoned calls
SLA and Callback Statistics
Call Back option for customers not willing to wait
Advanced Queue Strategies and Real-Time Statistics
Log agents in and out of queues
Round Robin
Hunt by Threes – Random & Prioritized
Call Back – callers can hang up and keep their position
Superior Call Centre features include
Listen in allows you to listen to a call without the caller or agent knowing
Train new agents during a live call with the whisper function
Call recording of inbound and outbound calls
Agents making a mess of a call? Use Barge in to take over
Server-side CRM Integration
Zendesk, Salesforce, Freshdesk, Office 365, Google Contacts and more
Automatically link incoming calls to customer records
Launch phone calls with a single click from your browser or application
Ensure customer satisfaction with quick and easy logging of interactions