Case Studies

Our success story from:

We’ve been with Diacom Networks for many years to support our telephony infrastructure and recently changed and upgraded our phone system through them and expanded our services into the wider networking of our business. Diacom are a pleasure to work with and always offer top class support when needed. Both professional and personable which is a hard combination to find these days – especially from a telecoms provider! I’d highly recommend.

– Rhys Caines – Head of Operations

Buyagift offer great deals and discounts on experience days and gift ideas to their growing customer base. Their range of experience days and gifts is extensive, and they have a dedicated team who strive to deliver excellent customer service.

Diacom Networks have supported Buyagift with their communications platform for many years. This support was recently extended to their data network infrastructure.

    The Summary   

Moving offices can be a daunting task for any business. Especially for one with over 200 staff. This was the challenge Buyagift faced in early 2018.

Using the latest cloud-based technology we were able to minimize the level of disruption brought on by the move whilst improving their network and communications infrastructure greatly.

    The Challenge   

  • Buyagift were faced with the daunting task of moving office in early 2018.

  • Their main challenge was to minimize the impact the office move would have to calls made to their customer service number.

  • The aim was to move the telephony platform from ISDN to SIP, in the new office, and have the customer service team back up and running as quickly as possible.

    The Solution   

  • 3CX communication solution installed in to a Vmware infrastructure.

  • Migration from ISDN to SIP.

  • Cisco Meraki security gateway, active and passive failover.

  • Cisco Meraki wireless.

  • During the office move we diverted their telephone number to the newly installed 3CX system. This meant no calls made to their customer service department were lost.

  • The introduction of Cisco Meraki into their new office has provided their IT staff with greater ease of management and much higher visibility of their network performance.

  • Cisco Meraki wireless has helped their increasingly active workforce by allowing them to access critical business applications throughout the office and it’s various meeting rooms.

    The Result   

  • A vastly improved communications platform providing them with greater flexibility, management, reporting & performance.

  • A data network with greater security, redundancy & visibility.

  • And most importantly, a happy customer!

  • We were able to deliver the solution effectively and efficiently, reducing the stress that an office move can bring.

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